1. Who is responsible
MKR Solutions, Rotterdam, the Netherlands (KvK 78375231) is the controller for the personal data processed through this website. For questions or requests, email apex.infinity@wmgs.trade.
2. What we process
- Contact form and email: the topic, your name, email address, optional company and trading details, the subject and your message, plus the technical details needed to deliver it (date and time, the page you came from and your browser type).
- Spam and abuse protection: to limit the number of messages per sender we store a one-way hashed version of your IP address with the time of your message, for at most 24 hours. Your IP address cannot be read back from it.
- Server logs: like every web server, ours records technical data for each request, such as your IP address, date and time, the requested page, browser type and status codes. We use these logs only for security, troubleshooting and capacity planning, and keep them for a limited period.
- Language choice: when you switch the language, your choice ("en" or "nl") is stored in your own browser (local storage). It is not sent to us.
- Live apps: the Hands-on apps load market data from our server. These requests contain no personal data beyond the technical data in the server logs.
We do not use analytics, advertising trackers, social media plug-ins or third-party embeds. Fonts are served from our own server.
3. Why we process it
- To answer your message or access request, and to take steps at your request before a possible agreement (Article 6(1)(b) GDPR). Where no agreement is involved, our legitimate interest in answering questions about our products (Article 6(1)(f) GDPR).
- To keep the website and the contact form secure and available, and to prevent abuse (Article 6(1)(f) GDPR).
4. Who receives it
Your message is delivered to our own mailbox. We use a hosting provider to run this website and to deliver email; they process data only on our instructions. We do not sell your data and do not share it for marketing. We may disclose data if the law requires it. If personal data is ever transferred outside the European Economic Area, we make sure appropriate safeguards are in place.
5. How long we keep it
Messages and access requests are kept as long as needed to handle them and for up to 24 months after our last contact, unless the law requires a longer period (for example when a message leads to an agreement or an invoice). Rate-limit records are deleted after 24 hours. Server logs are kept for a limited period.
6. Your rights
You have the right to access, correct or delete your personal data, to restrict or object to its processing and to receive your data in a portable format. Send your request to apex.infinity@wmgs.trade. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
7. Security
We use HTTPS, restrict access to our server and keep personal data to a minimum. No system is perfectly secure, so never send passwords, API keys, seed phrases or exchange secrets through the contact form.
9. Changes
We may update this policy. The date at the bottom of this page shows the latest version.